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This Website: www.theshoelibrary.com & www.theshoelibrary.co.uk (“ Website”) is operated by Penloe Limited. Penloe Limited is a company incorporated in England under number 06825150 ("Penloe"). The registered office of Penloe Limited is 25 Church Hill, Helston, Cornwall, TR13 8NW.

We may update or amend these Conditions from time to time to reflect changes in our market conditions affecting the business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. Any updates or amendments will be posted on this Website.
 
Your contract with Penloe will be subject to the Conditions in force at the time that you order Goods from us, unless any change to those policies or the Conditions is required to be made by law or government authority, or if we notify you of the change to those policies or the Conditions before we send you the Confirmation Email (in which case we have the right to assume that you have accepted the change to the Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Goods).
 
By placing an order through this website, you confirm that you are legally capable of entering into a binding contract, you are at least 18 years of age and are acting in the capacity of a consumer.
 
Your order constitutes an offer to us to purchase the Goods. All orders are subject to availability. After placing your order, we will carry out validation checks, including your credit and debit card details. Once this has been done we will confirm that your order has been accepted by sending you an email to the email address you provide with your order (“a Confirmation Email”). The contract between us will be formed when we send you the Confirmation Email ("Contract").
 
The Contract will only relate to those Goods whose dispatch we have confirmed in the Confirmation Email. We will not be obliged to supply any other Goods, which may have been part of your order until the dispatch of such Goods has been confirmed in a separate confirmation email.
 
The availability and specification of the Goods are subject to change without notice, although we will always try and give you notice wherever possible.
 
All descriptions, drawings and specifications on this Website are published for illustration purposes only and are not binding on us.
 
The price of any Goods will be as quoted on the Website from time to time, except in cases of obvious error. The prices quoted on the Website are inclusive of VAT at the standard rate and exclusive of delivery charges if applicable.
 
The price of the Goods on the Website may vary from prices quoted in other websites operated by Penloe, in store prices and any brochure prices. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation email.
 
This Website contains a large number of Goods and it is always possible that, despite our very best efforts, some of the Goods listed on the Website may be incorrectly priced. We will normally verify prices as part of our confirmation procedure so that, where any item's correct price is less than our stated price, we will charge the lower amount when dispatching the relevant Goods to you. If an item's correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before confirming the Contract for the Goods or reject your order and notify you of such rejection. We are under no obligation to provide the Goods to you at an incorrect (lower) price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-pricing. We reserve the right to cancel any purchase made through this website at our discretion.
 
Voucher codes (both monetary value and percentage off offers) can only be used on this website. Only one voucher code can be used per order and it can only be used once unless otherwise stated by us. Voucher codes can not be used in conjunction with any other promotion or when purchasing “sale” items. All voucher codes have a cash redemption value of zero.
 
Payment may be made by most credit, debit or payment cards acceptable to us, and such payment will be encrypted to ensure secure electronic transmission of data.
 
Ownership of the Goods shall not pass to you until we have received in full all monies owed by you to us under this Contract and any other Contract with us.
 
All risk of loss of or damage to the Goods shall pass to you upon delivery.
 
Buy checking out of thes website, you agree to us using your email address for marketing purposes directly from companies owned by or associated with Penloe Ltd.
 
A cookie is a very small file of information that is stored on your computer when you visit a website. Here at The Shoe Library we use cookies to remember what you have placed in your shopping bag and therefore recognise you when you return to the site.

Cookies are used for many purposes and are essential to the way most websites work, we need the information from cookies when you add items to your bag and checkout. Without these, the checkout process won't work and you won't be able to buy anything which really sucks.
 
The cookies on The Shoe Library site are also used to remember what you like and help us make improvements and taylor your experience. The cookies we use do not save any information like your name, payment details or where you live, it's boring stuff really.
If you really want to, you can block all of the cookies, including the ones that make stuff work, using the settings in your browser, but then you wont be able to checkout and buy any of the lovely shoes on the site.

Some of the cookies are removed from your computer when you close your browser window, these are normally called Session Cookies. Others stay on your computer until they expire after a specific time, these are normally called Persistent Cookies.
 
These are used to store information between your browsing sessions with us items you added to your bag on your last visit, so we can keep them there for you so you can buy them next time if you wish.

By continuing to use this site with your current cookie / browser settings, you are consenting to allow us to use cookies to improve your experience with The Shoe Library.

The Shoe Library does not use third party programs such as affiliate marketing, external advertising, selling of your information or review services so you don't need to worry.

If you need anymore information on cookies, give us a call on 01872321400 or email us at info@theshoelibrary.com