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When you buy from us at The Shoe Library we want you to be happy with your purchase. So if you need to return a product, exchange it or refunded, we will make it as easy as it can be.

For a refund, please send the product back to us at the address below enclosing your name and order ID, we recommend that you use recorded post of a courier so that your return can be tracked. The return product is the customers responsibility until it arrives and is signed for by us. The Shoe Library,29a River Street,Truro,Cornwall, TR1 2SJ

For an exchange, please send the product back to us at the address above enclosing your name, order ID and what you would like to exchange it for including size if applicable. We recommend that you use recorded post of a courier so that your return can be tracked, the return product is the customers responsibility until it arrives and is signed for by us, your exchange will be sent by return post provided that it is in stock, if it is not in stock, we will give you the option to exchange for another product or a refund.

A small delivery charge may be payable that will only ever be enough to cover our shipping charges for items that you wish to exchange, we never look to make a profit with delivery charges.

We will always and only refund to the payment method that was used, so if you pay with your credit card, your refund goes to that credit card and if you pay with PayPal, we will refund via PayPal.

If any of the products you buy from The Shoe Library fall below the high standard you expect or you just change your mind, we will happily refund or exchange anything within 28 of purchase provided that the product is in brand new, unused condition and in the original packaging or box.

Nothing in this returns policy affects your statutory rights, including your right to cancel your order under the Distance Selling Regulations, please see this page. If you need to know more about your legal rights, please visit the Directgov website or contact us as we are happy to help with anything we can.